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Technician in safety glasses holding a steel deadbolt with a keyway beside a splintered door edge and a tool case.

Locksmith · Burlington

Good to know

We get the same questions from new homeowners, long-time tenants and business managers alike, so we have answered them properly here. How rekeying works, what makes a lock secure, what to do about a lost car key and how to plan keys for a building.

Straight answers

Person holding a removed black lock assembly beside a partly open brown front door with a long black pull handle. — Home Lockout Service, Burlington

Lockout Services

How long does a home lockout usually take once the locksmith arrives?

The opening itself is often the shortest part of the visit; verifying identification, examining the lock and testing the door afterwards take a share of the time too. A standard knob or deadbolt on a well-fitting door is generally a matter of minutes, while a high-security cylinder, a frozen lock or a swollen door takes longer. If a cylinder has to be drilled and replaced, or locks are rekeyed while the locksmith is there, allow extra time for that work. Home Lockout Service

An employee left and never returned their keys. Should we rekey?

It is the sensible step, and a lockout visit is a convenient moment for it. Rekeying keeps your existing cylinders and changes the pins so a new key operates them and the unreturned one does nothing. If your doors use interchangeable cores, swapping the core takes minutes. Bring every door that shared the old key onto the new one, count the fresh keys into named hands and start a register so the next departure is a line in a book rather than a call. Business Lockout Service

Is a broken key a sign the whole lock is worn out?

Sometimes, and the visit answers it. A key that failed from its own fatigue in a clean, smooth cylinder says nothing against the lock. A key that broke because the pins were worn flat, the cap had loosened or the keyway was full of grit says the cylinder needs a service or a rekey. One that broke in a corroded, pitted plug is telling you the lock is due for replacement. Broken Key Extraction

The intruder pried open our sliding patio door. Can it be made secure?

Yes. The panel goes back on its track and the broken latch is replaced, then the weaknesses a slider is born with are addressed: anti-lift blocks in the upper channel so the panel cannot be raised off its rollers, a foot bolt or pin lock through the frame at the bottom, and an auxiliary keyed lock if the latch alone is flimsy. A bowed frame may need a door installer, with the opening secured until they come. Break-In Damage Lock Repair

Hands holding a lock cylinder and a ring of keys above a worn workbench with another cylinder and loose keys. — Lock Rekeying, Burlington

Change or Rekey Locks

My house is older and has a mortise lock. Can that be rekeyed?

Yes. A mortise lock, the kind with a large case set into the edge of the door, uses a threaded cylinder held by a set screw reached from the door's edge. The cylinder unthreads, is pinned like any other and screws back in. Where a very old lock uses a bit key or a lever mechanism instead of a pin cylinder, the locksmith will explain the options, which may include fitting a modern cylinder into the existing case so the door keeps its original hardware. Lock Rekeying

Does the finish of the deadbolt matter beyond looks?

It does on an exposed door. Winter salt spray, summer sun and humid air all work on the outside trim, and residential deadbolts carry a finish grade that reflects how well the coating resists them. A lifetime or PVD-style finish stays bright longer on a south-facing or roadside door, while a sheltered porch door can carry any finish you like. Matching the knob or lever below is mostly a matter of taste. Deadbolt Installation

My deadbolt only locks if I push the door. Will a new lock cure that?

The push is a sign the bolt and the strike pocket are out of line, which is a door and frame matter more than a lock fault. A new deadbolt is welcome if the old one is worn, but the visit also adjusts the strike, deepens the pocket or tightens hinges so the bolt throws freely with the door simply closed. Done together, the door locks with a fingertip and the new hardware works as designed. Lock Replacement & Upgrade

What if the case is too worn to repair?

Then a replacement case goes into the existing pocket. Reproduction mortise cases are made in the common vintage sizes and backsets, and a modern mortise case with a cylinder fits many old pockets with minor trimming. The locksmith measures the case height, depth, backset and trim spacing before ordering, aiming for the new case to drop in with the original knobs and plates going back on, though a small pocket trim or fixing change is sometimes needed. Cutting the door for a different kind of lock is the last choice. Vintage Mortise Lock Service

Two adults discussing a closed keypad safe in a home study. — Safe Opening & Combination Change, Burlington

High Security Locks

What happens to the hole if my safe has to be drilled?

It is closed with a repair plug or patch plate matched to the case material and finish before the visit ends, aiming to leave one small, professionally finished repair rather than an open hole, with the exact result depending on the safe's construction and the approved repair method used. If the drilled point affected the safe's original security rating, that is explained plainly, along with whether the replacement lock restores it to its prior level. Safe Opening & Combination Change

Why does the inside of my fireproof safe feel damp?

A fire-rated interior works by sealing tightly, and that same seal traps ordinary household humidity over time with nowhere to go. Opening the door for a few hours every few weeks lets trapped air exchange with the room, and a desiccant packet inside absorbs moisture between those openings if it is refreshed on schedule. A musty smell or a soft-feeling document is the interior telling you it needs airing out. Safe Installation & Servicing

What proof do I need to show before locks are changed?

The locksmith confirms that the person ordering the work is entitled to change the locks: the owner, a tenant with the landlord's agreement, or a property or facilities manager for a business. Photo identification and something linking you to the address usually settle it, and for a company a letter or a call to the named contact does the same. It protects you as much as anyone, since the same check stops someone else from changing your locks. High Security Locks

Person handling a lock cylinder at a workbench lined with cylinders, keys, small pin trays and blank key tags. — Commercial Rekeying, Burlington

Commercial Locks

Can the work be done while we are open?

Yes, and many businesses prefer it. The locksmith works one door at a time, finishing and testing each before starting the next, and leaves the main entrance until a quiet moment or until after closing. Doors staff are using are done last and their new keys are handed over first. Where a business would rather nobody sees the work, an early morning or after-hours window is arranged instead. Commercial Rekeying

What should I have ready before the assessment visit?

A rough list of who currently has access to which doors, any existing keys or cylinders you can point to, and a sense of upcoming changes such as new hires, a department split, or a unit due to open. None of this needs to be exact; the assessment is partly built around confirming or correcting whatever the business already assumes about its own access. Master Key System Design

What's the difference between a standalone and a networked system?

A standalone unit is a self-contained reader and lock at one door, holding its own list of credentials, though it can still need a power or network connection to run. A networked system ties several doors to shared management, sometimes through more than one controller, aggregating schedules and combining logs across all of them. The right choice depends on how many doors need controlling and whether the business wants a single place to manage all of them, rather than one being universally better. Access Control Installation

How often does this hardware need to be checked?

Fire door assemblies, including their exit hardware, are inspected and tested on a set schedule, and it is practical to check any exit device on the same rhythm even where the door is not fire-rated. A brief check for a stiff crossbar, a latch that no longer seats fully, or a strike that has drifted is enough to catch most wear before it becomes a callout. Panic & Exit Hardware

Two adults discussing a key fob beside a parked car. — Car Lockout Service, Burlington

Car Keys

Will you need to see identification before opening my car?

Yes, and it is the part of the visit that protects you most. Photo identification matched against the vehicle permit, the insurance card or a rental agreement shows the car is yours to open. The permit carries the owner's name and plate number, so the match is straightforward. Roadside clubs ask their locksmiths for the same check, and every car owner benefits from a trade that asks before it opens. Car Lockout Service

Does programming a new key affect the keys I already have?

Adding a key leaves the existing keys in place; the car simply learns one more. The exception is a deliberate all-keys-lost reset or an erase you ask for, which clears every stored key and then registers only the ones you present. For that reason the locksmith asks you to bring every key you own to the visit, so each one can be re-registered and tested rather than left behind and forgotten by the car. Car Key Replacement

How is the electronic chip handled during duplication?

Where the transponder supports it, the chip in the working key is read and its data cloned onto a fresh chip, sometimes with vehicle-specific data pulled from the car to help. Where cloning is not supported for that particular vehicle and chip, the locksmith instead connects through the diagnostic port and has the car's own security module enrol a freshly coded chip as a new, independently authorized key. Spare Car Key Duplication

How do I know if my fob just needs a new battery?

A fob that has gone quiet, but whose mechanical blade still opens the door normally, is very often a battery rather than a programming problem. A fresh coin-cell battery, sized to what that fob calls for, is worth trying before assuming anything electronic has failed. If a new battery changes nothing, the fault sits somewhere else in the fob or the vehicle's memory. Key Fob Programming

On-site assessment

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(289) 816-2265, open 24/7.